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Noticeboard

SURGERY CLOSED - for staff training & Development. The Surgery will be closed at the following times for staff training and development;
Tues 28 November 2017 - closed 2pm - 4pm. For the emergency Doctor ring 01773 713201
Tues 12 December 2017 - closed 2pm - 5pm. For the emergency Doctor ring 01773 713201

FLU JABS - We are now booking appointments for flu jabs. If you are in an 'at risk' group, please contact the reception staff to book an appointment. Tel: 01773 713201.

PATIENT ON LINE ACCESS - Would you like to register for online access to book appointments, order repeat prescriptions, view your medical record. Click on the following link for further information https://patient.emisaccess.co.uk/ Following registration, please bring photo ID and confirmation of your address to the Surgery to activate your registration.

 

 

 

 

 

 

 

Practice Policies

Freedom of Information

Information about the GPs and the Practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Administration staff and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice for a complaints pack or contact the Practice Manager - Lynne Tomlinson who will deal with your concerns appropriately. 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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