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Online Services

 ACCESS TO ON LINE SERVICES - if you would like access to on line services i.e. to book and cancel appointments, order repeat prescriptions or view your medical record, please click on the links below for further information.

To register on the NHS app please click here 

To register for the patient access app please click here and come to the surgery with photo ID and a completed online access form for a linkage key.

Please note that any telephone appointments booked WILL NOT be at the specific time given, this is a rough estimate. Telephone calls take place throughout the day, only split into morning and afternoon slots.

Online triage - Please see the appointments page for our online triage form, allowing you to submit queries using your computer or smartphone.


Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Publication of GP Practices Appointment Data 


We are aware that data has been published in relation to the number of appointments offered within Derbyshire by local GPs.

Following receipt of this data, we have been in discussion with the Derbyshire ICB (Integrated Car Board) regarding the information and an internal review has been carried out. This has shown that the extracted data is incorrect and is not a true reflection of the number of appointments offered to our patients at Kelvingrove Medical Centre.

Prior to any data being published, the BMA (British Medical Association) and NHS Digital, raised concerns to the Integrated Care Boards (ICB) on the accuracy of the data extracted and that further work was required, but information has been published regardless. We have also raised these concerns directly to them.

If you have any questions regarding the publication, please do not hesitate to contact Kelly Julian, Practice Business Manager.

Thank you

Kind Regards

GP Partners

Kelvingrove Medical Centre


Medicine Order Line - Prescriptions over the Christmas period


As the Christmas period approaches the medicines order line have chosen NOT to future date the December issue due to some confusion.They have therefore decided to follow the standard operation procedure that is used when there is any bank holidays throughout the year where they are accepting prescription requests up to 14 days before the due date.

For example, if medication is due on 26th December, the MOL will accept the request on the 12th December.

Controlled Drugs will be dealt with in the normal way, whereby future dating them to the date due on the clinical system. These will not be issued any earlier. If the date due falls on a weekend or bank holiday, then they will be future dated to the working day prior to this.

All patients are encouraged to order your prescriptions in advance ensuring enough time for the prescriptions to be signed by a GP and processed by the pharmacy.

The MOL is one of many ways to order prescriptions. If you have access to the internet or email, you can use the following alternative ordering methods:

  • NHS app
  • Online ordering via the GP clinical system
  • Medicine Order Line call back service – please email: (for patients who would telephone the 01246 number) (for patients who would telephone the 0115 number)

  • Electronic Repeat Dispensing (eRD)

To confirm, the MOL will be closed on the following bank holidays - 26th December, 27th December, 2nd January.

Medicine Order Line Delays 


Medicines Order Line is experiencing delays when getting through to a prescription clerk. While we appreciate this is frustrating the MOL are asking that you stay on the phone line as long as possible as abandoned calls will still take up a position in the queue.

Please see alternative ways to order here 

Flu booking

For ways to book your annual flu jab and to see the dates available please see our flu vaccination page

We are currently calling for certain eligible groups, please do not book until you have received a text.

For Covid boosters, please wait until you have received a text from the surgery, this will contain the different ways to book.

Thank you, Kelvingrove Medical Centre

2022-23 Covid/Flu Vaccinations

Kelvingrove Medical Centre, working with colleagues in neighbouring practices as part of ARCH Primary Care Network, will be offering covid-19 booster and annual flu vaccines soon.

We will invite eligible people to book in for these important vaccines as soon as we can confirm clinic dates and vaccine supply. There will be clinics at the Church Farm Ripley hub for covid-19 boosters (only), and clinics at the surgery where we intend to offer flu and covid-19 vaccines together where possible.

Supplies are limited in September and expected to increase in October, so please wait for us to contact you to book an appointment. Central NHS letters will be sent sooner (in age order), and you can book your vaccine elsewhere by calling 119 once you have had the letter. Please note that our local service is NOT part of the national 119 booking system, so if you would prefer to have the vaccine(s) at the practice or our Ripley hub please wait till we have invited you ourselves.


As a reminder the eligible cohorts are as below;

  • residents in a care home for older adults and staff working in care homes for older adults
  • frontline health and social care workers
  • all adults aged 50 years and over
  • persons aged 5 to 49 years in a clinical risk group
  • persons aged 5 to 49 years who are household contacts of people with immunosuppression
  • persons aged 16 to 49 years who are carers

When supply is limited we are required to invite people in order of their clinical risk, so please wait for our invitation.

Patient Participation Group

Our PPG is an opportunity for patients to work with the Practice to:

 Help themselves and other patients to take more responsibility for their health
 Provide practical support for the Practice
 Contribute to the continuous improvement of services

We are currently in the process of scheduling our next meeting

If you would like to be a part of the PPG or request any more information, please contact the surgery.

For more information, please see our ppg page

Prescription Ordering Update 23/06/2022

Due to staffing problems we are currently not using the MOL for repeat prescriptions. 
To order your medication please use one of the following options:

1. Online services, you can order your medication using either patient access or the NHS app. To Find more information about how to use our online services please click here.

2. Patient Triage, you can fill out a patient triage form using the Admin Query > Repeat prescriptions options. The request will come through to reception and be processed accordingly. For more information about patient triage and a link to the online form please click here.

3. Drop Scripts into the Surgery, come into the surgery and drop your filled out repeat prescription clip into the red post box on the left of the reception desk. 

4. Medicines Order Line, MOL is back up and running to begin taking calls again. The new number is 01246942751, if you have any problems using this line, please use one of the other methods of prescription ordering. Alternatively you can email MOL at the below address and they will call you back within 2 working days.

Please note: Regardless of the method of ordering, all prescriptions will still take 72 Hours to be signed sent to the pharmacy. We advise to order a week before you run out of your repeat prescriptions avoid running out.

Message to our patients update on the COVID-19 booster programme

13th December 2021

Across Derby and Derbyshire, the NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.

All adults are eligible from Monday 13th December, and you will be able to book via the National Booking System from Wednesday 15th December.

 You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months.

We are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. Some local vaccination services may also contact patients directly.

New appointments are being added every day across our vaccination services. Further availability will come online from Wednesday 15th December.We will be working with all of our sites to take further steps to increase what they can offer again, including opening later and on more days.

All of these appointments will be added to the National Booking System and so we encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.

In terms of any planned appointments with Kelvingrove Medical Centre there are no changes at the current time, and everyone should attend their planned appointments as normal. If we need to make any changes, we will contact you directly.

Applications for Covid vaccine exemptions CANNOT be issued at the practice.

Please call 119 to obtain them        

Polite Notice

Over the last couple of months, we have noticed an increase in the aggression and use of abusive language our staff are receiving.  We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner.  Thank you

NHS Data Sharing 

The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this.

To help you to make an informed decision about data sharing and to see the GP Practice Privacy Notice, click on the link below.

Kelvingrove Medical Centre - GDPR/How your Data is Used

For ongoing updates on how and when your data will be collected please see our news page.


  • If you think you might have coronavirus or have any symptoms such as fever, new cough, or loss of sense of smell or taste, please go to the NHS online website or telephone 111 for advice.
  • If require an appointment, you will be offered a telephone or a video consultation. All face to face appointment requests will be triaged and booked by a GP.
  • If you require an isolation note, please visit Please do not contact the Surgery.


Please see our news page for all vaccination updates        

Welcome to the Kelvingrove Medical Centre

Our Mission Statement

'To provide easy access to high quality patient centred care'


Our Aim

We aim to provide all of our patients with a comprehensive range of healthcare services from short term conditions to chronic conditions. Please explore our website and find out how you and your family can benefit from our professional yet personal approach to healthcare provision.


Please see our opening hours when you will be able to contact our friendly reception staff. Check out how to order repeat prescriptions here, telephone appointments can be booked over the phone or online via Patient Access.

Join Us

Registering is easy; please contact our friendly Reception Staff.


Patient Online Access to Summary Care Record

You can now book appointments online (when available), order repeat prescriptions, update your contact details, view your summary care record and detailed coded record via the Patient Access system. You can register on line and then bring photo ID and confirmation of your address to the Surgery where the receptionist will activate your registration.

Please click on the following link for further information on how to register for this service. On Line Access Information Leaflet 


Electronic Prescription Service (EPS)

Please click on the following link for further information on the Electronic Prescription Service. Patient_information_leaflet.pdf


NHS Website

NHS Website is the online 'front door' to the NHS. It is the country's biggest health website and gives lots of information about services, health and wellbeing.

Please click on the link below to be taken to the NHS website



(Site updated 30/11/2022)

Contact Details

Kelvingrove Medical Centre

Contact Telephone

01773 713201
Call 111
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