New Patients

Patients living within the practice area are welcome to register and our reception staff can confirm your eligibility from your address. In this respect please bring along proof of address such as a recent utility bill. Our Practice covers the following areas:

• Heanor
• Marlpool
• Shipley - up to 'The Field'
• Loscoe
• Langley Mill
• Codnor - up to Steam Mill Lane
• Smalley - up to Bell Lane

All new patients are offered a health check with a member of the healthcare team. If you are taking medication, please bring this with you to your health check appointment. It is compulsory that all new patients on medication, attend for a health check.

Medical treatment is available from the date of registration. The Practice does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.

Please contact reception or see out practice leaflet below for further information.      

Practice Leaflet

If you need to change any of your registered details (Eg. a name change or if you have moved house) please come into the surgery to fill out a change of details form with proof of the change being made.

While registered with the Practice, we encourage patients to see any of the doctors and clinical staff. However, you may, if you wish, express a preference to receive services from a particular doctor. Once a preference has been indicated, we shall endeavour to comply with the request. However, there may be times when this is not possible, eg. doctor unavailabiliy, or the services requested are not provided by your preferred doctor. Please also note that should you wish to see your preferred Doctor, then this may result in a longer waiting time for an appointment.

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Attempts have been made to enable access for everyone, including those who may have some disability. If, however, you have a personal problem regarding access, please do not hesitate to inform a member of staff of your proposed time of arrival and arrangements will be made.

• There is one disabled car parking space available at the Practice for patients who hold a disabled parking badge.
• There are automatic doors installed at the entrance to the Surgery.
• The Practice has disabled toilet facilities.
• There is a hearing loop installed at the Surgery for hearing impaired patients. Please let the receptionist know if you require this to be switched on.
• Assistance Dogs are welcome to have access to all areas of the Practice.

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

English	Farsi	Urdu
Albanian	Bengali	Hindi
Arabic	Croatian	Lithuanian
Bulgarian	Punjabi	Polish
Chinese (Cantonese)	Somali	Portuguese
Chinese (Mandarin)	Gujerati	Spanish
Russian	Turkish	French